Shipping & Returns
All orders are fulfilled at our head office in Vilnius, Lithuania within 2 business days. We operate Monday to Friday and not on public holidays.
When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.
Orders (€250 and over) FREE
Delivery is made by Lithuanian post (www.post.lt)
We offer a delivery in 5-15 working days depending on delivery destination. All orders are despatched in 2 business days.
Shipping costs will not be refunded for uncollected items.Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. ''Aiste Nesterovaite'' cannot accept returns where labels have been removed.
You are responsible for the shipping of returned items back to ''Aiste Nesterovaite'''. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, ''Aiste Nesterovaite'' will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Exchanges and returns can only be made as described in ''Aiste Nesterovaite''s instructions, which can be found at the back of your invoice. Items cannot be exchanged or refunded at our stores.
The policy applies during sales periods, except that ''Aiste Nesterovaite'' will not allow exchanges.